Last updated: 2026/1/21
Certainly! Here is the translated FAQ policy for your store, eerrty:
Frequently Asked Questions (FAQ)
Welcome to the zolamire.com FAQ page! We are committed to providing attentive and efficient service to each customer. If you have any questions or need assistance, please review the sections below. Our goal is to ensure that you have a pleasant shopping experience at eerrty. If you have further needs, feel free to contact us.
📝 Order Processing & Shipping
Order Confirmation
- 🤔 How long will it take to confirm my order?After successfully placing an order, our system will send a confirmation email within minutes. If not received, please check your spam folder or contact us for assistance.
- ⏳ Order Processing Time📋 Our team diligently processes orders within 1-3 business days to ensure quick dispatch.
Shipping Information
- 🚀 Delivery Range & Time
| Item | Details |
|---|---|
| Order Processing Time | 📦 Typically takes 1-3 business days |
| Delivery Time | 🚚 Usually 7 days, available throughout Singapore |
🔄 Returns & Refunds
We understand that online shopping may sometimes fall short of expectations, so we offer a considerate return policy.
How to Return or Exchange
- ➡️ Return ProcessPlease contact us via email within 7 days of receiving the product, providing your order number and reason for the return. We will guide you through the return process.
- 🔄 Exchange OptionsIf you wish to exchange an item, please apply within 7 days. All items must remain in their original condition.
Refund Process
- 💵 Refund Information
| Item | Details |
|---|---|
| Return/Exchange Period | 🔁 Requests accepted within 7 days of receipt |
| Refund Timing | 💰 Processed back to your payment account within 15 days |
Note: To ensure transaction transparency, please retain all electronic receipts and communication records sent to you.
⏰ Customer Service Hours
We are delighted to assist you!
| Day | Time |
|---|---|
| Monday to Friday | ☎️ 9 AM to 6 PM |
| Weekends & Holidays | 💤 Closed, will resume on the next business day |
Contact Methods
- 📞 Phone: 19270707542
- 📧 Email: service@mail.zolamire.com
💳 Payment Methods
We support various convenient and secure payment options for a worry-free shopping experience:
- Visa, American Express, Master Card
- Apple Pay 🍏 (fast and efficient)
- GrabPay 🚲 (convenient for local users)
- PayNow 📲 (recommended for Singaporean users)
- Cash on Delivery 💸 (accommodating different payment preferences)
📍 Company Information
- Company Name: Xiamen Zhijiezhao Trading Co., Ltd.
- Legal Representative: Wei Wenkui
- Company Address: Room 1832, No. 1140, Jimei North Avenue, Phase III, Xiamen Torch High-tech Software Park
We look forward to serving you. If you have any other questions or needs, please don’t hesitate to reach out to our customer service team. Thank you for choosing zolamire.com; we wish you a wonderful shopping experience!
