Last updated: 2026/1/21
Welcome to zolamire.com! We specialize in providing high-quality general merchandise to our customers in Singapore. We believe that with excellent customer service and superior products, we can offer you the most satisfying shopping experience. Here, you can learn about our specific policies, shopping procedures, and how to reach us.
Our Commitment
🌟 Efficient Service
- Order Processing Time: We understand that your time is valuable, so we make it a priority to process and ship all orders within 1-3 days. Once your order is processed, we will immediately send you notifications so you can track your package's status.
- Delivery Time: Under normal circumstances, your package should arrive within 7 days after the order is processed. We partner with reliable logistics providers to ensure timely delivery services.
🛡️ Secure Payments
- Payment Options: We offer a variety of globally recognized payment methods, including Visa, American Express, MasterCard, Apple Pay, GrabPay, PayNow, and Cash on Delivery. These options ensure that your transactions are easy and secure.
🤝 Flexible Returns and Exchanges
- Return/Exchange Time: To ensure hassle-free shopping, zolamire.com offers a 7-day no-questions-asked return and exchange policy. If you're unsatisfied with the product upon receipt, please contact us promptly to arrange for returns or exchanges.
💰 Refund Assurance
- Refund Processing Time: Once your return request is approved, we expedite the processing of your refund request. Typically, refunds will be completed within 15 days, so there's no need to worry about where your money goes.
📞 Customer Support
- Customer Service Hours: Our friendly and professional customer service team is ready to assist you. We provide support during the following hours: Monday to Friday, 9 AM to 6 PM (closed on weekends and public holidays). Whether you need information about a product or want to track your order, we're always happy to help.
Policy Overview
| Item | Details |
|---|---|
| ⏳ Order Processing Time | Cycle: 1-3 Days \nDescription: Ensures quick processing to hand over to courier swiftly. |
| 🚚 Delivery Time | Cycle: 7 Days \nDescription: Partners with reputable logistics to deliver items on time. |
| 🔄 Return/Exchange Time | Limit: 7 Days \nDescription: Calculated from the date of receipt, supports changes or exchanges if needed. |
| 🕒 Refund Processing Time | Limit: 15 Days \nDescription: Quickly reviewed and follows a two-week fund return process. |
| 📆 Customer Service Hours | Monday to Friday: 9 AM to 6 PM (Closed on weekends and holidays) \nDescription: Always happy to help, just a call away. |
| 💳 Payment Methods | Visa, American Express, MasterCard, Apple Pay, GrabPay, PayNow, Cash on Delivery \nDescription: You choose, pay safely. |
We eagerly look forward to providing you with a top-notch shopping experience and outstanding customer service. For any further assistance, please feel free to contact our customer support team. Thank you for choosing zolamire.com. We wish you a pleasant shopping experience and a great day ahead!
