Last updated: 2026/1/21
At zolamire.com store, we highly value your shopping experience and are committed to providing efficient and transparent service regarding returns and exchanges. In certain situations, you may wish to return or exchange a purchased item. Please refer to our detailed policy below:
📦 Return and Exchange Application Process
We have streamlined the process for applying for returns or exchanges to ensure a smooth experience:
- Contact Customer Service:Call us at: 19270707542 Email us at: service@mail.zolamire.com
- Provide Documentation and Description:Prepare your order number, the name of the item to be returned or exchanged, and a detailed description of the issue.Include product photos (in case of defects or damage) to expedite processing.
- Await Confirmation:Our customer service team will respond within 1-2 business days to confirm your request and guide you on the next steps.
- Return the Item:Ensure the item is in its original condition, unused, and undamaged with all tags and accessories intact.The mailing address and other return instructions will be provided in the confirmation email.Customers are responsible for return shipping costs unless the return is due to product quality issues, in which case we will reimburse or offer free exchanges.
🔄 Return and Exchange Details
| Item | Description |
|---|---|
| ⏰ Application Period | Requests must be made within 7 days of receipt. |
| 🔍 Inspection & Verification | Upon receiving the returned item, we will inspect it within 3-5 business days for verification. |
| 💰 Refund Timeframe | Once verified, refunds will be processed within 15 business days back to the original payment method. |
| 🔄 Exchange Processing Time | If opting for an exchange, the new item will be sent out within 5-7 business days post-confirmation. |
⚠️ Special Conditions
- Non-returnable Items:
- Items that have been visibly used or damaged;
- Missing original tags or bundled accessories;
- Quality Issues:For items with manufacturing defects or damages during shipping, full refunds or free exchanges are available upon submission of photographic evidence.
📜 Legal Basis and Assurance
- Based on the Consumer Protection (Fair Trading) Act in Singapore, consumer disputes will adhere to the act's resolution methods.
- We strictly comply with Singapore's relevant laws to safeguard customer rights and provide effective after-sales services.
📧 Customer Service
If you have any questions regarding our return and exchange policy or need further assistance, please feel free to contact our customer service team:
- Phone: 19270707542
- Email: service@mail.zolamire.com
Thank you for trusting zolamire.com. We are dedicated to providing you with the best shopping and after-sales experience possible.
